Frequently asked questions
What time are Check In and Check Out?
Check-in hours are from 2pm to 10pm. Check-out on the last day of your reservation is by 10am.
Do I need to bring my own Bedding/Linens?
Great question!!! We will provide all the bedding you will need for your stay to be cozy. We have a strict no personal bedding allowed policy .
Are Towels Included?
No, towels cost $2.00 to rent for the entire duration of your stay.
Can I drop off my luggage prior to the 2pm check in time?
What if I cannot arrive until after 10:00pm
How do I make a Reservation?
For the best rates, book directly through our secure reservation system. Note that third-party booking sites charge an extra deposit fee - you'll save money by booking direct!
I have a Vehicle, where can I park?
What is your Cancellation Poilcy?
We do understand that plans can change but Cancellations must be made at least 48 hours prior to your scheduled arrival time. Please cancel through the same booking engine you used to make your reservation (ie:Booking.com etc).
Does the Hostel have a maximum length of stay?
As our primary purpose is a short-stay accommodation for international travelers/bakpakers we do have a 7-day stay limit per 30 days. Under certain circumstances, we can extend this length of stay.
Coming to Whitehorse for medical treatment
Coming for a conference that lasts longer than 7 days
Coming for a work related training
The volume of reservations and guests during the time of the extension- during busy season (April thru Dec) we are less likely to be able to offer extensions.
Are you open 24hrs?
Awesome questions!!!! The Beez Kneez offers 21hrs of complete access.
Can Pets stay at the Beez Kneez?
This is a great question and one we are often asked!!! Unfortunately, we are unable to accommodate guests with Pets as the Beez Kneez is home to 2 furry residents-Lily and Oliver.
What is inside the Cabins?
You will love the unique experience of sleeping in one of our beautiful cabins nestled in our colourful yard and gardens. Each cabin offers a cozy bed, heat, and electricty. Showers, washrooms and cooking facilities are located in the main building.
We love groups at the Bee Kneez!!! Please contact us by email or phone to make a booking for your group. It is much easier to complete your booking with one of our Beez to ensure your group needs are met.